Comments on: Getting Info To The Masses: Is The Customer Always Right? http://www.gameworldone.com/2009/09/14/getting-info-to-masses-is-customer-always-right/ Fri, 09 Dec 2011 08:10:36 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Mark Burton http://www.gameworldone.com/2009/09/14/getting-info-to-masses-is-customer-always-right/#comment-331 Mark Burton Thu, 17 Sep 2009 03:54:57 +0000 http://www.gameworldone.com/?p=1568#comment-331 This article has generated some good debate of late, and more than anything else i guess that's the purpose. For those that haven't yet, check out Sean Kaye's rebuttal at <a href="http://blog.seankaye.com/2009/09/the-customer-is-always-right.html" rel="nofollow">http://blog.seankaye.com/2009/09/the-customer-is-always-right.html</a> as Sean suggests he read it twice to get his around it (and i suggested he read it again, without passion). Whilst the above is my take on how i see the current situation (not to be confused with my opinion on how it "should be"), it's great to see this carried on to other people's opinions and refreshing to get the lengthy response from Bertie also. If i was to add to the above now i would highlight one distinction in the rights of the customer, as an individual a customer has very little power - as a collective it's a whole new ball game. Making use of the community is a better way to get issues addressed than the solitary moan, and it's great to see the response this has had in the broader community ~ although i do love the "Sanctimonius claptrap" comment, i prefer some of the more insightful debate raised elsewhere :) This article has generated some good debate of late, and more than anything else i guess that’s the purpose.

For those that haven’t yet, check out Sean Kaye’s rebuttal at http://blog.seankaye.com/2009/09/the-customer-is-always-right.html as Sean suggests he read it twice to get his around it (and i suggested he read it again, without passion). Whilst the above is my take on how i see the current situation (not to be confused with my opinion on how it “should be”), it’s great to see this carried on to other people’s opinions and refreshing to get the lengthy response from Bertie also.

If i was to add to the above now i would highlight one distinction in the rights of the customer, as an individual a customer has very little power – as a collective it’s a whole new ball game. Making use of the community is a better way to get issues addressed than the solitary moan, and it’s great to see the response this has had in the broader community ~ although i do love the “Sanctimonius claptrap” comment, i prefer some of the more insightful debate raised elsewhere :)

]]> By: Gareth Millward http://www.gameworldone.com/2009/09/14/getting-info-to-masses-is-customer-always-right/#comment-318 Gareth Millward Tue, 15 Sep 2009 08:18:36 +0000 http://www.gameworldone.com/?p=1568#comment-318 Insightful commentary. ;) Insightful commentary. ;)

]]> By: Guest http://www.gameworldone.com/2009/09/14/getting-info-to-masses-is-customer-always-right/#comment-316 Guest Mon, 14 Sep 2009 22:26:49 +0000 http://www.gameworldone.com/?p=1568#comment-316 Sanctimonious claptrap. Sanctimonious claptrap.

]]> By: Gareth Millward http://www.gameworldone.com/2009/09/14/getting-info-to-masses-is-customer-always-right/#comment-314 Gareth Millward Mon, 14 Sep 2009 15:04:13 +0000 http://www.gameworldone.com/?p=1568#comment-314 Some sad people spend more time writing about the game than actually playing it too. ;) Some sad people spend more time writing about the game than actually playing it too. ;)

]]> By: Mark Burton http://www.gameworldone.com/2009/09/14/getting-info-to-masses-is-customer-always-right/#comment-313 Mark Burton Mon, 14 Sep 2009 13:33:02 +0000 http://www.gameworldone.com/?p=1568#comment-313 Nice link Jordan, that possibly goes someway toward the Casual vs Hardcore debate as well. Nice link Jordan, that possibly goes someway toward the Casual vs Hardcore debate as well.

]]> By: Jordan Cooper http://www.gameworldone.com/2009/09/14/getting-info-to-masses-is-customer-always-right/#comment-312 Jordan Cooper Mon, 14 Sep 2009 12:35:56 +0000 http://www.gameworldone.com/?p=1568#comment-312 I found this article the other day when searching for stuff about MMO design (something I wanted to write a few pieces on). It's a remarkable insight into the concept of the "meta" game between users & developers - that many people enjoy THAT aspect even more than actually playing the product. Check it out: <a href="http://tidehorizon.blogspot.com/2006/03/real-meta-game-of-mmos.html" rel="nofollow">http://tidehorizon.blogspot.com/2006/03/real-meta-game-of-mmos.html</a> I found this article the other day when searching for stuff about MMO design (something I wanted to write a few pieces on). It’s a remarkable insight into the concept of the “meta” game between users & developers – that many people enjoy THAT aspect even more than actually playing the product. Check it out: http://tidehorizon.blogspot.com/2006/03/real-meta-game-of-mmos.html

]]> By: Gareth Millward http://www.gameworldone.com/2009/09/14/getting-info-to-masses-is-customer-always-right/#comment-311 Gareth Millward Mon, 14 Sep 2009 12:21:38 +0000 http://www.gameworldone.com/?p=1568#comment-311 Brilliantly put, Mark, and I think most right-minded fans will have to agree with you. While I think SI have a moral obligation to listen to the genuine concerns of customers, at the end of the day they are in a far better place to make the calls on the development of the game than individual fans are. Just as in a democracy the readers of the Guardian newspaper don't dictate British foreign policy, so too the posters on the SIG forum don't dictate the "constant development model". ;) But, of course, if the Labour party don't listen to their public at all, then people won't renew their subscription... I mean, vote them in again. :-P Brilliantly put, Mark, and I think most right-minded fans will have to agree with you. While I think SI have a moral obligation to listen to the genuine concerns of customers, at the end of the day they are in a far better place to make the calls on the development of the game than individual fans are.

Just as in a democracy the readers of the Guardian newspaper don’t dictate British foreign policy, so too the posters on the SIG forum don’t dictate the “constant development model”. ;)

But, of course, if the Labour party don’t listen to their public at all, then people won’t renew their subscription… I mean, vote them in again. :-P

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